Terms and Conditions

"We" means VIP Limousine Holland. "Client" means the person or company that books a service. "Service" means any chauffeured transport or related service we provide.

A booking request made through our website, by phone or by email is only binding once we have confirmed it in writing (email). Quotes are valid for 14 days unless stated otherwise.

All prices are in euros and exclude VAT unless stated otherwise. Flat rates include meet and greet, parking, water, Wi-Fi, local taxes and admin fees. Hourly bookings have a minimum of 3 hours. Extra waiting time, extra stops or route changes may be charged.

Airport pickups include 70 minutes of free waiting after landing. City transfers and airport drop-offs include 15 minutes of free waiting. Additional waiting time is charged at the hourly rate of the vehicle.

Payment is made by credit card, bank transfer or cash, as agreed at confirmation. Invoices must be paid within 14 days unless agreed otherwise.

The client provides correct pickup details, flight numbers and passenger numbers. The number of passengers and amount of luggage may not exceed the vehicle capacity. Smoking is not permitted in our vehicles.

Damage or exceptional soiling of the vehicle caused by the client or their passengers will be charged at cost.

We are not liable for delays caused by traffic, weather, road closures or other circumstances beyond our control, nor for missed flights or connections. Our liability is limited to the amount of the booking concerned.

Cancellation is free of charge when received at least 23 days before the scheduled pickup time.

Cancellations made between 23 days and 48 hours before pickup are charged at 50% of the booking amount.

Cancellations made less than 48 hours before pickup, or no-shows, are charged at 100% of the booking amount.

A 3% handling fee applies to all refunds. Tickets, services purchased in advance and pre-booked driver accommodation are non-refundable.

Cancellations are only valid once received by email.

Items left in a vehicle are kept for 30 days. Return shipping is at the client's expense.

Dutch law applies. Disputes are submitted to the competent court in Amsterdam.