Question 1

What services do you offer?

Accepted Answer

Airport transfers, business travel, event transportation and VIP city tours, available 24/7.

Question 2

What areas do you cover?

Accepted Answer

All of the Netherlands, plus cross-border service to neighbouring countries such as Belgium and Germany.

Question 3

What makes you different?

Accepted Answer

More than 20 years of experience, a high-end Mercedes fleet including the Mercedes-Maybach, and professional, discreet staff.

Question 4

Do you offer personalized city tours?

Accepted Answer

Yes. Every tour is fully tailored to your interests and schedule.

Question 5

Are your chauffeurs trained for VIP service?

Accepted Answer

Yes. Our chauffeurs are discreet, courteous and trained for safe, first-class service.

Question 6

Can I request a specific vehicle?

Accepted Answer

Yes, subject to availability.

Question 7

How do you handle hygiene?

Accepted Answer

Every vehicle is cleaned and sanitized after each ride.

Question 8

Do drivers carry ID?

Accepted Answer

Yes, and they will show it on request.

Question 9

How do drivers choose the best routes?

Accepted Answer

With the latest navigation technology combined with extensive local knowledge.

Question 10

How do I book?

Accepted Answer

Through our website, by phone or by email.

Question 11

What information do you need for an airport pickup?

Accepted Answer

Airline, flight number, estimated time of arrival and your contact details.

Question 12

Can I change my pickup time?

Accepted Answer

Yes. Please inform us as soon as possible.

Question 13

What is your cancellation policy?

Accepted Answer

No cancellation fee when cancelled at least 23 days before pickup. A 3% handling fee applies to refunds. Later cancellations are charged according to Article 9 of our Terms and Conditions.

Question 14

Which payment methods do you accept?

Accepted Answer

Major credit cards, bank transfer and cash.

Question 15

Is there a minimum booking?

Accepted Answer

Yes, depending on the service. Hourly bookings have a minimum of 3 hours.

Question 16

What is the difference between airport and business transport?

Accepted Answer

Business transport includes multiple stops and waiting time, while airport service is a direct transfer to or from the airport.

Frequently asked questions